‘SIGN-OFF’ AN INDUSTRY FIRST IN NEW ELECTRONIC BLOTTER

September 19th, 2011

Subserveo Unveils Unprecedented Compliance Tool for Electronic Proof of Supervision

Toronto – September 15, 2011—Subserveo, a provider of compliance automation services to North American broker-dealers and investment advisory firms, unveiled its latest enhancement–a revolutionary electronic trade and transaction blotter that includes sign-off capabilities–at an exclusive presentation for clients, compliance officers and regulators yesterday. The event was held in Toronto and coincided with the Investment Industry Association of Compliance (IIAC) annual conference.

For the first time ever, compliance officers can sign-off on an electronic blotter, greatly improving efficiency, scalability and accuracy of their daily mandated reviews of transactions and accounts. The new blotter also provides customization features, dynamic query, sorting and archiving, and empowers firms to prove evidence of supervision. The trade blotter will be available to all clients in North America by the end of the month.

“The electronic sign-off feature mimics how the daily review is being done on paper today,” said Martin Orbach, Subserveo’s vice president, “so compliance officers can vastly reduce the amount of paper required. Review and analysis becomes more scalable and efficient, and recordkeeping and archiving is so much simpler. Further, the ability to create ad-hoc views of transactions by security type, branch or department, broker or account gives compliance officers access to information like never before.”

Subserveo powers the compliance component of DST Brokerage Solutions’ suite of solutions. Through DST Brokerage Solutions, broker-dealers can take advantage of an evolving array of solutions tailored to help them better manage their business, including:

  • Automated Compliance
  • Business Strategy, Technology and Operations Consulting
  • Brokerage Subaccounting
  • Broker-Advisor Portal
  • Business Process Management and Workflow
  • Business Process Outsourcing
  • Portfolio Aggregation, Management and Reporting for Advisors
  • Customer Communications and Output
  • Enterprise Social Networking Platform

“This is huge in an industry that, up until yesterday, relied on paper-based reports and extracts,” said Mike Abbaei, DST Brokerage Solutions president. “Empowering compliance officers and branch supervisors to manage their daily regulatory surveillance requirements and prepare for heightened account and transaction suitability surveillance regulations, is completely in-line with our vision for providing broker dealers a better way to do business.”

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About DST Subserveo

Subserveo technology is changing the back office of broker-dealer/securities firms in North America.  Its software as a service solution (SaaS) – built for compliance officers whose job it is to ensure millions of trades a day are in line with hundreds of rules and regulations – eliminates the need for the current manual, arduous process. Its automated solution helps financial institutions save money and time, and keeps a reliable persistent archive of day to day compliance issues. Further, Subserveo is the only company in North America offering an affordable compliance solution to small and medium-sized firms. For more information, visit: www.subserveo.com.

 

About DST Brokerage Solutions, Inc. DST Brokerage Solutions is committed to fundamentally impacting the way the brokerage market conducts business by delivering efficient connectivity between all parties throughout the lifecycle of a financial product. DST Brokerage Solutions is addressing broker/dealers’ unique challenges through a comprehensive, flexible suite of solutions to provide seamless integration between all of the applications broker/dealers need to control and conduct their business more efficiently and cost-effectively. DST Brokerage Solutions is a wholly owned subsidiary of DST Systems, Inc. For more information, visit: www.dstsystems.com.

Media Contacts:

DST Media Relations
Larry Stephenson
816.843.9087

lastephenson@dstsystems.com

DST Systems, Inc. Acquires Subserveo, Inc.

June 21st, 2011

Acquisition Brings Automated, Rules-Based Compliance Capabilities to DST Offering

Kansas City, Mo., June 20, 2011—DST Systems, Inc. (NYSE: DST) announced today that it has acquired Subserveo, Inc. (“Subserveo”), a Vancouver, B.C.-based provider of automated compliance and surveillance solutions to broker-dealers and investment advisors throughout the U.S. and Canada.  Terms of the transaction were not disclosed.

Subserveo, which provides broker-dealers with access to an affordable, rules-based automated compliance solution, will be operated as part of the recently launched DST Brokerage Solutions, further underscoring DST’s commitment to the brokerage marketplace and its vision to address broker-dealers’ unique challenges through an expanded platform of products and solutions.

Subserveo will go to market as DST Subserveo in Canada and will be marketed as the compliance solution within DST Brokerage Solutions in the United States. Shannon Byrne Susko, president of Subserveo, will lead DST Subserveo and will report to Mike Abbaei, DST Brokerage Solutions president.

“With Subserveo, compliance officers and branch managers at broker-dealers can conduct automated oversight of daily trading activity and customer suitability, making compliance initiatives more efficient and cost effective,” said Abbaei. “In addition, broker-dealers benefit from the compliance expertise of the Subserveo team. We are thrilled to have Shannon and her team join the DST Brokerage Solutions organization.”

Through DST Brokerage Solutions, broker-dealers can take advantage of a full array of solutions tailored to meet their unique needs, including:

•             Automated Compliance Solution

•             Business Strategy, Technology and Operations Consulting

•             Brokerage Subaccounting

•             Broker-Advisor Portal

•             Business Process Management and Workflow

•             Portfolio Aggregation, Management and Reporting for Advisors

•             Print and Electronic Customer Communications and Output

•             Enterprise Social Networking Platform

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DST Systems, Inc. provides sophisticated information processing and computer software products and services to support the mutual fund, investment management, insurance and healthcare industries. In addition to technology products and services, DST provides integrated print and electronic statement and billing output solutions through a wholly owned subsidiary. DST’s world-class data centers provide technology infrastructure support for mutual fund companies, healthcare providers, banks, mortgage bankers and insurance companies around the globe. DST is headquartered in Kansas City, Mo., and is a publicly traded company on the New York Stock Exchange.

Media Contact
Jill Patton
DST Media Relations
816-843-9087
jdpatton@dstsystems.com

Subserveo Wins Best Application of Technology Award

June 10th, 2011

Shannon Susko accepts the 2011 Award for Best Application of Technology on behalf of Subserveo

BC Technology Industry Association (BCTIA) celebrates finalists and winners for the 2011 Technology Impact Awards (TIAs).

Vancouver, BC – June 10, 2011 – Last night the BC Technology Industry Association (BCTIA) announced the winners for the 2011 Technology Impact Awards (TIAs) at a celebratory event in the new Vancouver Convention Centre among over a thousand of the province’s technology community. Under the awards theme of ‘BC’s Mark on the World’, the 2011 finalists reaffirm British Columbia’s status as global leaders in clean energy and innovative software solutions, including mobile computing.

“Tonight’s winners and finalists reaffirm the breadth of BC’s technology sector, delivering cross-cutting innovations that touch all sectors of the economy,” said Pascal Spothelfer, President and CEO of BCTIA. “We congratulate all winners and finalists for their ingenuity, adaptability and particularly their resiliency in a challenging economic climate – they are all making their mark on the world.”

The accolade comes midway through an exciting year of growth for Subserveo, who were also named to the 2011 Ready to Rocket List of Information and Communications Technology companies.

“Thank you for this huge honour-I’m really surprised!” said President and CEO Shannon Byrne Susko in her acceptance speech, who went on to thank the judging committee of the TIAs and the Board at ACETECH for their support. “Subserveo’s assembled a really strong team with a wide array of experience, and this award has been the culmination of a lot of people’s talent and hard work, all concentrated on making Subserveo a great technology and fun place to work.”

About Subserveo

Subserveo technology is changing the back office of broker-dealer/securities firms in North America.  Its software as a service solution (SaaS) – built for compliance officers whose job it is to ensure millions of trades a day are in line with hundreds of rules and regulations – eliminates the need for the current manual, arduous process. Its automated solution helps financial institutions save money and time, and keeps a reliable persistent archive of day to day compliance issues. Further, this Canadian owned and operated company is the only one in North America offering an affordable compliance solution to small and medium-sized firms. For more information, visit: www.subserveo.com.

About the BCTIA
The BC Technology Industry Association is an industry‐funded organization supporting the growth of British Columbia’s knowledge economy. Our membership of 2700+ member companies employ over 60,000 workers and represents companies of all sizes and sectors. The BCTIA delivers programs and services that assist in the growth and success of our members and our industry. These include the Technology Impact Awards, where excellence in innovation is celebrated, PEER2PEER groups, where members connect to share and learn, and the Centre4Growth where technology entrepreneurs have access to information and coaching to assist in the growth of their business. www.bctia.org

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Media Contact

Ashley Kerr
Marketing Manager
Subserveo Inc.
1.604.957.1241
ashley.kerr@subserveo.com

British Columbia Technology Industry Association: 2011 Technology Impact Award Winners Announced

June 10th, 2011
VANCOUVER, BRITISH COLUMBIA, Jun 10, 2011 (MARKETWIRE via COMTEX) — BC-based semiconductor manufacturer, PMC-Sierra (TSX: PMCS) was named Company of the Year at the 2011 Technology Impact Awards (TIAs), hosted by the BC Technology Industry Association (BCTIA). 

One of BC’s largest and most profitable technology companies, PMC-Sierra leverages intellectual property, design expertise and systems knowledge across a broad range of applications aimed at global OEM leaders in the enterprise storage, wide-area-network infrastructure (WAN), fiber-to-the-home (FTTH) and laser print market segments. To strengthen its market position, the company has recently made several acquisitions in the enterprise and channel storage space and next-generation broadband segment.

The Person of the Year award went to Moe Kermani, former CEO of ByCast Inc., for his vision and leadership in establishing the company as the world leader in storage virtualization software for large scale digital archives and storage in the cloud. ByCast was acquired by NetApp Inc. in 2010, where Moe is currently a Vice President. NetApp is an innovative developer of storage systems and software that help customers around the world store, manage, protect, and retain one of their most precious corporate assets: their data.

Earning the Community Leadership award was executive search firm, Odgers Berndtson, who have consistently achieved 100% employee and partner participation in their community development programs. Among others, these include managing the Board Representative program for the United Way and leading the campaign for developing a new facility at Nanook House, a subsidized daycare for vulnerable children and their families where staff spends company time reading and playing with the children each week.

The Bill Thompson Award, for the highest level of leadership in BC’s technology industry, went to Mark Betteridge, the Executive Director and CEO of Discovery Parks Trust. Under Mark’s leadership since 1991, Discovery Parks has created over 2 million square feet of office, wet lab and dry lab space to support BC’s innovation economy. The Discovery Parks facilities have been home to over 150 BC technology companies; and the organization has contributed over $16 million for research at BC universities and local organizations. Redefining public amenities, Mark recently led the creation of The Generator, an innovative partnership with the City of Vancouver that provides one year of rent-free space at Discovery Parks Vancouver to promising technology start-ups.

Nearly 1,000 representatives from BC’s technology and business community came together at the state-of-the-art Vancouver Convention Centre to recognize British Columbia’s top technologies, companies and individuals. Other winners include:

Etalim Inc. – Most Promising Pre-Commercial Technology

A New Engine for Power – The most efficient and reliable small engine ever conceived, Etalim’s patent-pending TEG device converts heat from almost any source into electricity with an astounding 45% efficiency, and many decades of maintenance-free life. A full-scale prototype of the TEG, not requiring expensive, rare or toxic materials, has run for millions of cycles, and was recently featured in the prestigious MIT Technology Review magazine.

Subserveo Inc. – Best Application of Technology

Automating Compliance and Improving Insight – Subserveo’s patented Automated Post-Trade Compliance Solution for broker/dealer securities firms replaces a laborious manual paper process for compliance officers, enabling them to spend more time on problem escalation and resolution, while providing an auditable history. While competitors focus on top-tier clients with expensive enterprise installations, Subserveo’s SaaS model targets firms of all sizes.

SunCentral Inc. – Excellence in Product Innovation

Bringing Sunlight to the Centers of High-Rise Buildings – SunCentral’s Core Sunlighting System, commercialized from UBC, brings concentrated sunlight horizontally into each floor of a building, up to 60 feet within a building’s interior and will replace electric lighting up to 40% of the time in Vancouver and 75% in sunnier climates. SunCentral is currently working with partners to get Sunlighting recognized as a new method of solar illumination.

RewardLoop – Most Promising Start-up

The Future of Loyalty – RewardLoop, formerly QR Loyalty, provides Onramp Loyalty and Enterprise Loyalty programs that replace loyalty cards with printed barcodes on receipts from point-of-sale systems that can be scanned by consumers using mobile phones. Proven to increase merchant revenue, in successful in-market pilots, RewardLoop’s sustainable competitive advantage consists of a well-protected IP portfolio spanning the restaurant, retail, grocery and hospitality sectors.

Vivonet Inc. – Emerging Company of the Year

Reinventing the Cash Register – Vivonet’s Software-as-a-service Point-of-Sale (POS) product, Halo, is processing millions of transactions every month for customers in the hospitality and retail sectors around the world. Recognized in 2010 as the 9th fastest growing company in British Columbia by Business in Vancouver, Vivonet recently completed the largest sale in the last 20 years of the point of sale industry – a $60+ million deal with hospitality giant Sodexo, and struck a marketing partnership with Intuit.

Avigilon – Team of the Year

Success for Advanced Manufacturing – Due largely to the efforts of Avigilon’s Manufacturing Operations department, the company has achieved significant increases in product and operational efficiencies. The department of 40 employees has achieved 100% customer retention rate, which is significantly higher than the industry average of 70%, enabling the company to always deliver on-time during its phenomenal sales growth, at the same time demonstrating there is a place for high quality manufacturing in North America.

“Tonight’s winners and finalists reaffirm the diversity of BC’s technology sector, delivering cross-cutting innovations that touch all sectors of the economy,” said Pascal Spothelfer, President and CEO of BCTIA. “We congratulate them for their ingenuity, adaptability and their resilience – their achievements help to put the spotlight on British Columbia.”

This year’s Technology Impact Awards attracted over 100 applications from companies of all sectors and sizes and from all corners of British Columbia.

For more information about the awards go to www.thetias.com.

Backgrounder

About the BCTIA

The BC Technology Industry Association is an industry-funded organization supporting the growth of British Columbia’s knowledge economy. Our membership of 2700+ member companies employ over 60,000 workers and represents companies of all sizes and sectors.

The BCTIA delivers programs and services that assist in the growth and success of our members and our industry. These include the Technology Impact Awards, where excellence in innovation is celebrated, PEER2PEER groups, where members connect to share and learn, and the Centre4Growth where technology entrepreneurs have access to information and coaching to assist in the growth of their business.

Avigilon

Avigilon designs, manufactures, and markets award-winning HD surveillance systems. The performance and value leader, Avigilon’s solutions protect and monitor thousands of customer sites in over 60 countries around the world. Avigilon Control Center, the world’s first open HD Network Video Management Software platform, and megapixel cameras deliver full situational awareness and actionable image detail. Campuses, transportation systems, healthcare providers, public venues, and manufacturing sites with security, safety validation, and compliance requirements all benefit from reduced investigation time and more successful investigations by immediately producing indisputable video evidence. Earning Frost & Sullivan’s Award for New Product Innovation in 2010, Avigilon also ranked among the top five fastest growing technology companies in Canada in the 2010 Deloitte Technology Fast 50 ranking. For further information, please visit www.avigilon.com.

Etalim Inc.

Etalim Inc. is developing new and groundbreaking technology that converts any fuel or heat source to electricity, with extraordinary efficiency and simplicity. The Etalim device is elegant, straightforward to manufacture, and inexpensive. Etalim’s unique engine has several addressable markets, such as utility-scale solar power, cogeneration/CHP, and backup or distributed power generation. Etalim plans to manufacture and sell power generation devices to system OEMs within numerous target markets. For more information, visit www.etalim.com.

Odgers Berndtson

Odgers Berndtson is a leading global presence in executive search, with operations in 24 countries and 50 cities worldwide. In Canada, Odgers Berndtson has grown to become the largest retained executive search firm, with offices in Vancouver, Calgary, Toronto, Ottawa and Montreal. It serves clients in the private, public and not-for-profit sectors, and is a leader in recruiting CEOs, board members and C-level roles for a variety of organizations. Its collective resources, vast experience and extensive industry knowledge enhance the firm’s ability to deliver outstanding leadership talent to clients. Its consultants apply the knowledge they have gained working in a variety of sectors to generate solutions that work for their clients. For more information, visit www.odgersberndtson.ca.

PMC-Sierra

PMC (NASDAQ: PMCS) is the semiconductor innovator transforming networks that connect, move and store digital content. Building on a track record of technology leadership, we are driving innovation across storage, optical and mobile networks. Our highly integrated solutions increase performance and enable next-generation services to accelerate the network transformation. For more information visit www.pmc-sierra.com.

RewardLoop

Founded by a group of wireless technology veterans, RewardLoop (formerly QR Loyalty) is based in Vancouver, Canada. The company has received awards from both WavefrontAC and the BC Innovation Council, and has also been recognized as “The Future of Loyalty” by QSR Magazine. RewardLoop works directly with large chain restaurant, retail, hospitality, and grocery operators. The company also delivers enterprise loyalty solutions through partnerships with market-leading POS providers, ad agencies, and professional services organizations. For more information, visit www.qrloyalty.com.

Subserveo Inc.

Subserveo provides complete automated compliance and surveillance solutions to financial services organizations throughout the U.S. and Canada. Installed in days, trained in hours, and accessed online in seconds, Subserveo’s pay-as-you-go, software as a service (SaaS) model enables any sized firm to stay ahead of compliance issues through industry-leading technology. Its patented offering is relied on by broker/dealers and investment advisors for all aspects of daily compliance supervision, risk management and reporting. Visit www.subserveo.com.

SunCentral Inc.

SunCentral’s Core Sunlighting System provides sunlight to the central interior regions of multi-storey buildings, in order to substantially reduce the need for electric lighting. SunCentral is targeting the commercial, government, academic and healthcare building sectors for this technology because the energy required for electric lighting accounts for roughly 38% of a building’s electrical use, and consequently the implementation of this technology will result in a significant reduction in greenhouse gas emissions. The technology is hybrid, with artificial light automatically compensating during cloud cover and evenings. For more information, visit www.suncentralinc.com.

Vivonet Inc.

Established in 1999, Vivonet Inc. (www.vivonet.com) is the restaurant industry leader in software as a service (SaaS) solutions that enable, acquire and organize over one hundred million transactions every month for customers in Canada and the United States. Vivonet provides Halo Secure Web-Based POS, an on-demand enterprise management, POS, payment processing and performance benchmarking solution for its customers. Vivonet’s unique ability to empower the transaction data created by its customers allows them to benchmark the industry with high resolution, providing merchants with the world’s most trusted source of retail performance information, leading to better performance and higher business success rates.

Contact:
BC Technology Industry Association
Cindy Pearson
604-683-6159
cpearson@bctia.org
www.bctia.org

SOURCE: British Columbia Technology Industry Association

Technology Impact Award Finalists Announced

May 5th, 2011

BC Companies Making Their Mark on the World

Vancouver, BC – May 2, 2011 – Today the BC Technology Industry Association (BCTIA) announced the finalists for the 2011 Technology Impact Awards (TIAs). Under the awards theme of ‘BC’s Mark on the World’, the 2011 finalists reaffirm British Columbia’s status as a global leaders in clean energy and innovative software solutions, including mobile computing.

“This year we find ourselves celebrating companies who have made substantial gains in technology and market development during one of the most trying business environments in the past 70 years,” observed Pascal Spothelfer, President and CEO of the BCTIA. “This year’s finalists demonstrate the breadth and depth of the engineering talent found in British Columbia and our ability to attract some of the best and brightest in the world”, Spothelfer added. “They have continued the trend of BC companies creating solutions that are benefiting people and companies around the world.”

The finalists represent a broad range of technologies including enterprise, mobile and social media software; power electronics, imaging and microprocessor hardware, including quantum processing; and unique lighting and hybrid Stirling/Thermoacoustic devices.  Their solutions can be found in a number of environments including healthcare, retail, financial services, research labs, telecommunications, green building and power utilities.

The Technology Impact Awards are broken into three groups: Technology Awards, Company Awards, and Personal Recognition Awards. This year’s finalists are:

Excellence in Product Innovation

Best Application of Technology

Most Promising Pre‐Commercial Technology

Most Promising Start‐Up

Emerging Company of the Year

Company of the Year

Team of the Year

Other awards to be presented at the Technology Impact Awards Dinner include:

Community Engagement: Awarded to a company and its employees for their corporate social responsibility programs and initiatives that have had a direct impact on the community in which they live, work and play.

Person of the Year: Awarded to an individual who has made an outstanding contribution to the technology industry during the year.

Bill Thompson Award: Awarded to an individual who has demonstrated the highest level of leadership in BC’s technology industry throughout their business career.

Winners will be announced on June 9th at the Technology Impact Awards Dinner, to be held at the Vancouver Convention Centre-West Building.  Purchase tickets at http://www.thetias.com/

About the BCTIA
The BC Technology Industry Association is an industry‐funded organization supporting the growth of British Columbia’s knowledge economy. Our membership of 2700+ member companies employ over 60,000 workers and represents companies of all sizes and sectors.

The BCTIA delivers programs and services that assist in the growth and success of our members and our industry.  These include the Technology Impact Awards, where excellence in innovation is celebrated, PEER2PEER groups, where members connect to share and learn, and the Centre4Growth where technology entrepreneurs have access to information and coaching to assist in the growth of their business.

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Media Contact:
Cindy Pearson – COO
T: 604-602-5234
E: cpearson@bctia.org

Suitability Whitepaper Released

March 30th, 2011

Subserveo Sheds Light on Impending FINRA Rules with Launch of Whitepaper Series

Vancouver, BC – March 30, 2011 – In Subserveo’s latest whitepaper, “Suitability: Know Your Customer and Know Your Product”, Martin Orbach discusses recently enacted federal legislation, including Dodd-Frank Wall Street Reform and the Consumer Protection Act, and the subsequent impact on FINRA-registered Broker-Dealers and Compliance teams. Orbach explains how the already daunting task of managing Know Your Customer reviews by Branch Managers and firm representatives will soon be compounded by the proposed FINRA rules 2111 (Suitability) and 2090 (Know Your Customer), and how to best prepare for this impending challenge. Recent advances in technology and automation are outlined, as are the most effective approaches in complementing current Compliance capabilties with surveillance tools.

For your free copy, click here.

Subserveo Inc. named to the 2011 Ready to Rocket List

January 27th, 2011

Innovative automated compliance provider added to acclaimed list of British Columbia’s technology companies with the greatest potential for revenue growth

Vancouver, BC – Jan 27, 2011 – Subserveo Inc., North American leader of automated compliance and surveillance solutions to broker-dealers and investment advisors, has been named to the 2011 “Ready to Rocket” list of Information and Communications Technology (ICT) companies.

“Each year when we choose the Ready to Rocket companies, we are looking for those companies that have best matched technical innovation with market opportunity. Subserveo is an excellent example of the right technology for the right customers at the right time.” said Reg Nordman, Managing Partner, Rocket Builders.

Based on analysis of trends that will drive growth in the information technology sector, Rocket Builders identifies the top private companies that are best positioned to capitalize on the trends for growth. Companies featured on this distinguished list average over 50% in annual growth rates and have increased employee headcount year over year. Since 2003, 15 companies that have been featured in the Ready to Rocket list have been acquired within 12 months.

“We are honored to be part of such a prestigious list. I am very proud of the effort put forth by the Subserveo Team in 2010 and look forward to continued growth in 2011.” said President and CEO Shannon Byrne Susko. Subserveo has assembled a team of experienced industry professionals throughout major markets in Canada and the United States to strategically position Subserveo for success and continued growth.

Subserveo’s software as a service (SaaS) platform enables financial services firms to stay ahead of industry regulations and effectively manage all aspects of daily compliance surveillance, supervision, risk management and reporting, without the significant capital investment and long deployment times required with traditional enterprise compliance products.

For more information, visit: www.subserveo.com.

About Subserveo
Subserveo enables broker-dealers to efficiently identify and manage potential compliance issues through its all-inclusive automated solution:
• Intuitive web-based interface
• Role-based user views and dashboards
• Comprehensive case management
• Powerful search and archiving capabilities
• User-driven and customizable reporting tool

Designed specifically for the compliance officer, branch manager, and trading desk supervisor, Subserveo’s scenarios test against current exchange and brokerage industry regulations and rules (IIROC, UMIR, FINRA and SEC) that govern daily account and transaction supervision and broker conduct.

Subserveo: You can’t afford not to

Media Contact
Gregg Malpus
Subserveo Inc.
1(866)385-9029
info@subserveo.com

WR Hambrecht + Co Ahead of the Curve with Subserveo’s Automated Financial Compliance Technology

November 9th, 2010

San Francisco, CA – November 9, 2010 – WR Hambrecht + Co, a leader in financial services, today announced its agreement with Subserveo Inc., the only provider of automated financial compliance and surveillance solutions in North America offering a pay-as-you-go, software as a service (SaaS) solution.

“We chose Subserveo’s solution for a number of reasons, the most compelling being their pay-as-you-go model with no capital investment required, and their ability to connect with multiple clearing firms, providing the flexibility we require,” said  Matthew Regan, Managing Director, Retail Brokerage at WR Hambrecht + Co. “With its advanced surveillance capabilities, Subserveo’s online dashboard provides our compliance team with critical insight into trade issues at a glance, allowing them to quickly drill down to the details and focus on resolution, rather than on manual identification.”

“We are pleased to be working closely with WR Hambrecht + Co to augment their compliance needs through our automated compliance solution,” said Shannon Susko, Subserveo’s President  & CEO. “Their organization is highly regarded in the financial industry and is staying ahead of the curve by embracing our leading-edge technology to perform what has traditionally been an expensive, time-consuming and manual process, and can now be done far more efficiently and accurately at a fraction of the cost.”

About WR Hambrecht + Co
WR Hambrecht + Co is a financial services firm committed to using technology and auction processes to provide open and fair access to financial markets for all its clients.  The firm’s impartial auctions have dramatically changed the traditional investment banking landscape by allowing the market to determine pricing and allocations.  WRH+Co provides underwriting and advisory services for technology and emerging growth companies, as well as technology driven institutional agency brokerage and a fully electronic retail brokerage platform for individual investors.  WRH+Co is headquartered in San Francisco with offices in New York, Los Angeles, and Philadelphia.
Visit http://www.wrhambrecht.com/index.html.

About Subserveo
Subserveo provides complete automated compliance and surveillance solutions to financial services organizations throughout the U.S. and Canada.  Installed in days, trained in hours, and accessed online in seconds, Subserveo’s pay-as-you-go, software as a service (SaaS) model enables any sized firm to stay ahead of compliance issues through industry-leading technology. Its patented offering is relied on by broker/dealers and investment advisors for all aspects of daily compliance supervision, risk management and reporting.   Visit www.subserveo.com.
Media Contacts
Sharon Smith
WR Hambrecht + Co
415-551-8606
ssmith@wrhambrecht.com

Gregg Malpus
Subserveo Inc.
604-957-1573
gregg.malpus@subserveo.com

Subserveo Leverages Top Talent to Build Winning Automated Financial Compliance Team

October 21st, 2010

Vancouver, British Columbia – October 21, 2010 – Subserveo Inc., the only provider of automated financial compliance and surveillance solutions in North America offering a pay-as-you-go, software as a service (Saas) solution, announces two key additions to its sales and marketing team.

A 29-year financial services industry veteran, Bob Mumby, joins Subserveo as Director of U.S. Business Development. Mumby has held senior management positions in the clearing industry, most recently as Global Head of Sales for JP Morgan Broker Dealer Services. He has managed a successful consulting business for 11 years and is sought after for his expertise in broker-dealer and clearing issues.

Joining Subserveo as Vice President, Sales & Marketing, Rob Scott, brings a 15-year track record of success in technology. Ten years at Crystal Decisions/Business Objects/SAP, culminated in Scott leading a team of 240 people as VP of Mid Market Sales, generating revenues over $180 million annually. Scott also established the sales team and process at Pulse Energy that doubled revenues quarter over quarter. Scott is a graduate of McMaster University in Honours Economics.

“Subserveo continues to grow and prosper as an organization, which has allowed us to recruit top talent to take the company to the next level”, said Shannon Susko, Subserveo President & CEO. “The key to our success continues to be our ability to leverage the strengths of our people in a true team environment. Our new additions in sales and marketing have the expertise and proven track records to continue the exponential growth we are experiencing from the demand for Subserveo’s unique value proposition in the financial industry.”

About Subserveo
Subserveo provides complete automated compliance and surveillance solutions to financial services organizations throughout the U.S. and Canada. Installed in days, trained in hours, and accessed online in seconds, Subserveo’s pay-as-you-go, software as a service (SaaS) model enables any sized firm to stay ahead of compliance issues through industry-leading technology. Its patented offering is relied on by broker/dealers and investment advisors for all aspects of daily compliance supervision, risk management and reporting.

News from Beacon Strategies

August 17th, 2010

Broker-Dealer Suitability Surveillance – wrestling the “KYC octopus”
Written By: Martin Orbach, Director of Product
The biggest challenge for Compliance Officers today is managing and monitoring the quality of the KYC reviews being done by branch managers and the firm’s representatives. Determining whether the reviews are being done consistently and in line with firm policies is almost impossible to monitor.

Representatives or compliance officers can usually perform these tasks quite successfully with a manageable amount of accounts. But with hundreds or maybe thousands of accounts to review for suitability, the task goes from somewhat manageable to outright impossible.

In round-table discussions with Compliance Officers and Branch Managers, a consistent theme kept emerging; as much as these supervisors knew exactly what to look for (customer’s age, risk and objectives, net worth, investment experience and most importantly, the existing holdings of the client) and they knew where and how to access this important information, few had any idea, in a practical way how to incorporate these multiple reference points into the surveillance process? It was, as one Compliance Officer noted, “Like trying to wrestle an octopus. Just too much to do and too hard to keep track of, in order to perform a consistent and quality job”.

Adding to this was the human element of fatigue and burn-out that lead to omissions and errors. Reviewing multiple account holdings along with an analysis of the customer’s risks and objectives (along with the age, total commission paid, fees, charges) and then escalating the identified accounts into track-able “cases” that can be moved up the supervisory chain proves how onerous the process really is. The current procedures understandably just don’t scale very well.

By the end of July 2010, FINRA will have already heard over 990 separate cases related to unsuitable investments, with over 1480 related to miss-representation and failure to supervise. Litigation, regulatory sanction, arbitration and dealing with customer advocacy groups are time consuming and expensive, draining value and time away from the job and firm.

This labor intensive task demands some sort of automation tool or process to ensure accuracy, compliance with firm policies and most importantly, compliance with FINRA and the SEC KYC rules.

The Helping Hand of Automation
With the availability of basic desk-top based tools, compliance must embrace technology to help them enhance this multi-reference KYC checking process.

Whether using spreadsheets or asking a clearing firm to create a report in Excel will help at least to identify accounts with missing risk and objectives. Ultimately, identifying accounts where the holdings of an account are not in sync with the customer’s investment desires is the goal.

Going Beyond the Spread Sheet
Clearing firms can generate exception reports in ‘machine readable’ formats. This set of reference data will further assist compliance officers to be able to leverage existing technology like Excel or Access but challenges still remain in leveraging multiple points of reference in creating a total KYC picture of the client. An enhanced surveillance process requires sophisticated tools or services as well as a deft understanding of the actual rules.

Conclusion
Compliance professionals need to quickly embrace data and surveillance technology to improve their current capabilities. A combination of technology based surveillance tools, exception reports and data generated by Correspondent Clearing firms can put a firm on a pathway to comprehensive and thorough KYC surveillance monitoring and case management.

ABOUT SUBSERVEO
Subserveo provides automated compliance solutions broker-dealer firms in the US and Canada.

Our solution includes:
• An extensive pre-configured compliance test library
• Unique user views and dashboards with comprehensive case management features, powerful search and archiving and user driven, customizable reporting tools
• Convenient subscription based pricing and offered as a Software as a Service (Saas) eliminating the burden of management and maintenance

Learn More About Subserveo . . .